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📚 Study & support
StudentsParents
Study and support: enrolment, health, the library
Who handles enrolment, who handles halls, and which health centre to go to when you are ill. Sort out these offices first and nothing will panic you.
Enrolment: wait for ARRO's email in August
- For applicants who accept an offer, ARRO (the Academic Regulations and Records Office) notifies students by email in August about enrolment.
- Non-local students should come to campus to enrol at the time ARRO specifies, once the student visa and travel permit are in order.
- New students normally start by completing registration at ARRO.
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CityU states explicitly: if a new student fails to complete enrolment by the specified date, they are treated as having given up the place, and fees paid will not be refunded or transferred. Note the order here — enrolment requires the visa, so a slow visa directly threatens your place.
Who does what: three offices, do not mix them up
| Office | Abbreviation | Responsible for |
|---|---|---|
| Admissions Office | ADMO | Applications, offers, student visas, admission enquiries |
| Academic Regulations and Records Office | ARRO | Enrolment, student records, results, programme and examination matters |
| Student Development Services | SDS | Student support, extra-curricular activities, financial assistance, personal counselling |
| Student Residence Office | SRO | Hall applications, hall fees, proof of residence, off-campus housing information |
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Tip: emailing the wrong office is a common waste of time. Visas go to the Admissions Office (admovisa@cityu.edu.hk), hall places to the Student Residence Office, enrolment to ARRO. Each office has its own systems and does not act for the others.
Online systems: AIMS and EID
- EID (Electronic ID): your CityU electronic identity account. You receive it together with your application number after applying, and use it to log in to your application account and University systems.
- AIMS: the student services system. Hall applications and "Request for Student Visa" are handled here.
- New students must register and activate the EID online before completing enrolment before they can use CityUHK Pay to make payments.
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Activate the EID and set the password as soon as you have an offer, and bind it to an email address you will actually check. Every notice from the University (including your enrolment time) comes by email; miss it and things go wrong.
Health and insurance
- Non-local students are normally covered by the insurance scheme arranged for students.
- If you need to see a doctor off campus, you can attend a hospital with your Hong Kong Identity Card.
- On campus there is the Young Chung Yee Health Centre: on the fourth floor of the Bank of China (Hong Kong) Complex next to the swimming pool, providing general outpatient services and basic dental care, with a Western medicine clinic offering general consultations, dispensing, wound dressing and emergency medical services.
- Opening hours are as published by the Health Centre.
The library
- The main library is the Run Run Shaw Library, on the Kowloon Tong campus.
- It provides collections, study space and online resources.
Everyday support
- CityU's "Hong Kong at a glance" page covers clothing, food, accommodation, transport, climate, language, telecommunications, post, electricity and religion — worth reading through before arrival.
- CityU's "Insurance and medical services" page explains healthcare arrangements and where to seek treatment on campus.
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Tip: when a problem comes up, work out "which office is this" first, then email. Include your application number or EID and the reply will come much faster.
Official sources
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